Refund and Returns Policy

Return & Refund Policy 

• The Secret Story wishes its customers the best shopping experience to enhance their lives. As opened or used products cannot be reused or resold, the items cannot be returned to the seller once delivered.
• Our products’ damage due to neglect, improper usage, or wrong application will not be covered under this Policy. This also does not cover repercussions arising out of specific sensitivities towards a product/ ingredient and you are advised to do patch tests as cautioned in every product.

Refund Policy

• The Secret Story is not responsible for any damage after the delivery of the products. 
• An unboxing video is mandatory with the original packaging in case of claims on missing items/leakage/breakage or damage / incorrect product, which has to be made. 
• In case of a refund is to be claimed, kindly contact our customer care on our website with the necessary images and videos related to your claim with the subject line “Refund For ”.
• In case of a package being tampered with/damaged / defective, kindly refuse to accept the package from the delivery partner on the spot.
• Contact us if the order is marked as delivered and is not received by the customer, within 3 days of the product being marked delivered. No refunds shall be made after this period.
• The amount of refund does not include the delivery charge as they are non-refundable by delivery partners. 
• Any cash on-delivery refunds shall be initiated to the bank account provided by the customer in the above manner within 4-7 working days.
• A claim of refund should be made within 24 hours of order delivery with the aforementioned details. 
• If accepted, your refund may take up to 15 days to be credited from the day of refund acceptance by The Secret Story. 
• The Secret Story will provide all the details with relevant screenshots along with the transaction id once the refund is initiated.

Refund Policy 

 In extreme cases of damaged product delivery (leakage / broken / missing items) due to transit, a refund/exchange can be initiated after thorough verification of the refund policy.

Cancellation Policy  

Cancellation of orders can be processed before their dispatch from the warehouses only. A refund for paid orders shall be credited to the original payment account within 15 days of cancellation acceptance. 

If the product is canceled after the order is dispatched then certain charges are applicable. 

Refund Conditions: